Differentiate, develop and deliver lasting customer engagement!
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B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before. With the imperative to become 'digital', B2B marketers have become consumed by the marketing activity itself - the tactics - instead of the outcomes marketers want and need to achieve for customers and businesses. B2B Marketing Strategy provides fresh insight into the challenges marketers are facing in such an environment and offers a new framework for developing B2B marketing strategy and plans.
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B2B Marketing Strategy: Differentiate, develop and deliver lasting customer engagement is a comprehensive exploration of the B2B marketing landscape, confronting and refuting the major fallacies that are continuing to dominate B2B marketing thinking. Filled with real-world case studies and practical, actionable insights, B2B Marketing Strategy takes the reader through three phases of thinking, doing and being different. It changes the reader's perspective, enabling marketers to better navigate the increasingly complex B2B commercial environment and ultimately be better equipped for what matters to B2B customers and organisations.
B2B Marketing Strategy has been used as a main text for the MBA B2B marketing module at the University of Southern California, where I guest-lectured during November 2018.
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